FAQ
Q. How long will it take to receive my artwork?
A. Mounting to plexiglass is a delicate and labor intensive process. You can expect to receive your artwork in 10-15 business days. Expedited shipping may be available at an added cost, although expedited production is not available.
Q. I started to place an order, but don't see a tab to upload my file- how do I get my file to you?
A. Upon completion of your order, you will receive an order confirmation email with simple instructions on either emailing or uploading your image file to us.Q. How much is shipping?
A. Shipping is calculated during checkout based on the size/weight of your artwork in addition to where you live. There is a choice for local (Las Vegas) pick up from our studio, which is of course free. If you're outside the U.S. or reside in Hawaii or Alaska please contact us at sales@prophotomounts.com prior to placing your order.Q. I can't find the size I want to order- now what?
A. Email us at sales@prophotomounts.com and we can add it so that you can order it.
Q. I don't know how to crop my photos. Can you do it for me?
A. Yes we will do this for you at no additional charge. If we need to crop your image or adjust it in any way, we will send you a proof for your approval prior to printing. Since this adds time to the process, we do recommend you provide your images to match the proportions of the piece you're ordering. If you have any questions, please contact us at sales@prophotomounts.com.
Q. Do you offer discounts for artists that want to resell their work?
A. Our pricing is currently set so that you can market these pieces either as your own artwork to resell or to your clients as an upsell over standard prints. We work with several renowned artists around the globe that do very well selling their work with our mounting at these pricing levels.
Q. I'd like to sell my images to my clients, I'd like you to ship directly to them, but I don't want them to know my costs- how can we do this?
A. This is something we do all the time. in such cases (and please just shoot us an email with your order info if this is the case), we will ship the package with no mention of ProPhotoMounts whatsoever. We have a set of special care instructions that we send with every piece, but in these situations, these instructions make no mention of ProPhotoMounts.
Q. How do I hang my artwork?
A. Nail, meet Mr. Hammer. It's that simple. Once on the wall, your artwork will be self leveling and will stand off from the wall approximately 1".
Q. I just received my artwork- should I take any special precautions?
A. We do not recommend hanging your new artwork next to a heat or moisture source (vent, stove, shower, exposed light bulb, hot tub, etc) or in a spot where it will receive direct sunlight. Also, you may want to polish your artwork occasionally. The only polish we currently recommend is called Plexus. It's available here on Amazon. In the meantime, for light dusting, a very soft rag will do. DO NOT use commercial cleansers (windex, etc), as it may damage the acrylic.
Q. I want to order more than one image at once, how do I do that?
A. If you'd like multiple quantities of the same image just change your quantity during the order process. If you'd like different images/sizes, place your order and when you send the file(s), indicate in the email which size goes with wich image file.
Q. What file types and sizes do you accept?
A. We print from JPEGs or TIFFs. As far as file size, photographers tend to get hung up on megapixels and file sizes; we don't need a 163 mb tiff to achieve a nice print. Of course it will depend on the exact file/size combination, but we've printed from 5-9 mb jpegs at over 60" wide with fantastic results.
Q. I have my photos already printed, can ProPhotoMounts mount them to plexiglass for me?
A. We do not mount originals. There are several reasons for this, the main being quality control- once we start the process, if there is a single hair, fingerprint, etc, we've just ruined someone's original. If we print it and something goes wrong- it's our loss solely, and we can just start over. Plus, the photo papers we use were chosen for their interaction with the adhesives and plexiglass.
Q. What is the largest size you offer?
A. We can print any size/any proportion up to 4 ft by 8 ft. In such cases, shipping will be handled on a case by case basis.
Q. How can I be assured the color and details in my artwork will be accurate?
A. We have partnered with a high volume commercial printing company using a Durst Lambda 130 Plus Laser printer, with resolution up to 4,000 dpi. Their components are frequently calibrated and offer the highest print quality available. For further info on the Durst Laser printer, please refer to the following document:http://www.durstus.com/mbLit/dl/Lambda/Lambda130_E.pdf. We do review each file received as a courtesy to our customers, however it is solely your responsibility to ensure that your order is free of typographical or graphical errors, and/or poor image quality. Since color is subjective, it is our policy to not color correct any images upon receiving your files. One of the most common problems we come across is darker than expected prints. This is often a result of today's vibrant computer monitors being so bright that it actually distorts our perception of the actual image. Again, this is subjective, but you may want to slightly boost the brightness unless you're confident that your screen is displaying the true brightness value.
Q. How thick is the plexiglass?
A. All images are mounted on 1/8" plexiglass. We do not offer any other thicknesses.
Q. Do you offer aluminum standoffs to hang my artwork?
A. No, we find our hanging method to be much more simple.
Q. What forms of payment do you accept?
A. We accept Visa, Mastercard, and payments through PayPal. All payments are processed securely via PayPal, however you don't need an account to simply pay with your credit card.
Q. How secure is the ProPhotoMounts site?
A. ProPhotoMounts uses the highest levels of security to ensure your privacy. Your personal information, including your email address, is very important to us. We will not reveal information or email address to any third parties.
If you've read all of this, there's really nothing you could possibly ask, but if you have any questions that are not explained here, please write us at sales@prophotomounts.com and we will eagerly reply.
